
Office furniture is more than just a collection of desks, chairs, and cabinets – it’s an investment in productivity, comfort, and style. Whether you’re fitting out a large corporate space or updating a small office, knowing what to expect and understanding your rights as a buyer can make the process smoother and more rewarding.
Here’s a guide to what you should anticipate and the entitlements you have when purchasing office furniture.
A Range of Options to Suit Your Needs
When shopping for office furniture, you should expect variety!
- Ergonomic Choices – Furniture designed for comfort and efficiency, such as adjustable chairs, sit-stand desks, and supportive keyboard trays.
- Aesthetic Appeal – Pieces that align with your office’s brand and ambiance, from sleek modern designs to classic wood finishes.
- Functional Versatility – Modular desks, multi-purpose storage, and furniture tailored for collaborative spaces or private offices.
You have the right to clear and accurate product descriptions. Online or in-store, sellers must provide dimensions, materials, and features to ensure you can make an informed choice.
Quality and Durability
Office furniture should stand up to daily use without falling apart or losing its functionality. High-quality materials, such as sturdy metal frames or scratch-resistant surfaces, are a must.
All good quality office furniture should come with a warranty. Ensure you understand the terms – what’s covered, for how long, and how to claim repairs or replacements if needed.
Transparency About Costs
Expect pricing to reflect the materials, brand, and craftsmanship. While some pieces may be more expensive, you should not encounter hidden fees or surprise charges.
Sellers must be upfront about pricing, including taxes, delivery charges, or assembly fees. Additionally, discounts or promotions should be clearly advertised and honoured.
Easy and Reliable Delivery Options
When buying office furniture, delivery logistics are an essential consideration.
You should expect options for delivery times, assembly services, and eco-friendly packaging.
If your furniture arrives damaged or is missing parts, you are entitled to a replacement or repair at no extra cost. Check the store’s return and exchange policy before purchase.
Customisation Options
Modern workplaces often require tailored solutions. Whether it’s a desk with integrated power outlets or custom upholstery for office chairs, customisation options should be available.
If you’re paying for custom made office furniture, you’re entitled to updates on production timelines and the ability to review and confirm design details before finalisation.
Supportive Customer Service
A smooth buying experience hinges on knowledgeable and approachable customer service. Sales representatives should guide you through product options, provide maintenance tips, and answer any questions.
Expect clear communication and support, both pre- and post-purchase. If something goes wrong, customer service should address your concerns promptly and professionally.
Hassle-Free Returns and Exchanges
Sometimes, a piece of furniture doesn’t fit the space or meet your expectations after it’s delivered.
You’re entitled to a clear return and refund policy. Familiarise yourself with each retailer’s return policy before finalising your purchase, reputable companies will offer clear guidelines and reasonable timeframes for returns, provided the item is in its original condition. Custom orders may have different policies, so review these carefully.
Safety Standards and Certifications
Office furniture should be safe to use, particularly in commercial settings. Look for products that meet relevant safety standards, such as stability tests for shelving units or non-toxic finishes.
You have the right to request safety certifications or compliance documents. If a product poses a safety risk, the seller should offer a solution, such as repairs or replacements.
Buying new office furniture should be an exciting process. By knowing what to expect and understanding your rights, you can shop with confidence and build a workplace that’s as functional as it is inspiring.
When in doubt, don’t hesitate to ask questions, clarify policies, or seek expert advice.
The Experts in Custom Made Office Furniture – Perth WA
Absolute Office Comforts has been supplying office furniture and fit outs in Perth since 1995. With a reputation for quality, reliability and outstanding customer service, we are here to help you create an workspace that takes your business to the next level. Reach out to us today for a quote or visit our conveniently located showroom in Osborne Park.